Golfers are passionate about their game, and we encourage our customers to ask questions that help them learn more about their equipment and Callaway technology. Below are answers to some of the most common questions we receive.
Q: How can I check the status of my order?
A: To check the status of your online order Click Here. For more details check out our Order Shipping Options page.
Q: When will my order ship?
A: Orders ship Monday through Friday (excluding holidays). In-stock standard orders ship within 4–5 business days after payment authorization. Orders placed after 12:00 PM CT on Friday, over a weekend, or on a holiday will be processed within the next 1-2 business days. Orders requiring custom options (length, lie, shaft, grip, etc.) may take longer.
All in-stock standard orders with Expedited shipping placed before 12:00 PM CT will ship sooner. Custom or backordered items will ship via the selected express method once completed.
Shipping carriers may leave packages without a signature at their discretion.
Q: How long does it take to process a return?
A: Custom clubs are built specifically for you. Even if the stock version is available, custom components may require additional time. For updates, please contact Customer Service.
Repairs, Adjustments & Services
Q: Does Callaway Golf offer a re-shafting service?
A: Yes. Re-shafting is available for a fee through authorized Callaway retailers or by contacting Customer Service at (800) 588-9836. Please note that re-shafting is no longer offered for historical bore-through products manufactured from 1988–2008.
Q: Can Callaway adjust the length or lie angle of my irons?
A: Yes. Length and lie angle adjustments are available for a fee through authorized retailers or by contacting Customer Service.
Q: How do I arrange a repair or replacement?
A: If your club has been damaged through normal use, please contact Customer Service at (800) 588-9836 to discuss repair or replacement options.
Q: How can I verify the authenticity of my Callaway clubs?
A: The only way to ensure authenticity is to purchase from an authorized Callaway Golf retailer. Please do not send clubs to Callaway for authentication.
Q: Are the grooves on my Callaway irons or wedges conforming
A: For groove conformity questions, please contact Customer Service at (800) 588-9836.
Q: Will the vintage (raw) finish on my wedge rust?
A: Yes. Raw carbon steel wedges are designed to rust over time. This is intentional and preferred by many golfers.
Clean and dry wedges after each use. To slow rusting, a synthetic scouring pad such as Scotch-Brite Purple may be used. Always dry clubs thoroughly before storage.
Q: Where can I get custom fit for Callaway clubs?
A: Use our Retail Locator(link to retail locator) to find an authorized Callaway fitting location near you.
Q: How can I get a replacement headcover?
A: Replacement headcovers for current products are available by contacting Customer Service and providing your mailing address and club model. Previous model headcover may be limited in supply or no longer available.
Q: Can I use a CallawayGolf.com gift card on my CallawayGolf.ca order, or at a local retailer?
A: No. Callaway Gift Cards are redeemable only at CallawayGolf.com.
Q: Does CallawayGolf.com ship internationally?
A: No. Orders cannot be shipped or billed to addresses outside the United States. International customers should use the Retail Locator to find a local authorized retailer.
Q: Does Callaway offer hole-in-one recognition?
A: Callaway Golf does recognize this achievement. Please click here and follow the steps.
Q: Does Callaway Golf accept product idea submissions?
A: No. Callaway Golf does not accept unsolicited product ideas and does not compensate non-employees for submissions. Unsolicited ideas are not treated as confidential.
Q: How does Callaway measure club length?
A: As of January 1, 2020, Callaway uses the ground-plane measurement method based on a USGA-modeled digital gauge. Actual club lengths have not changed, but published lengths for drivers and fairway woods may appear ⅛”–¼” longer. Hybrid, iron, and wedge length changes are minimal. Putter measurements remain unchanged. This method was introduced with the MAVRIK line and applies to all future products.