Orders/Shipping

Payment & Shipping Options

Tracking Your Order

You will receive a shipping confirmation and tracking number(s) via email when your order is shipped.  Once your shipment(s) has been scanned by the shipping provider at the local hub, you can use the tracking number provided in your shipping confirmation to track the progress of your shipment.  Below is the tracking link for our shipping service provider:

  • United Parcel Service (UPS) - ups.com

If for some reason you cannot track your package or need assistance, please contact a Sales and Customer Service Representative toll free at 1-800-299-4655 or via e-mail ecommca@callawaygolf.com

Shipping Problems

While not common, shipping problems can occur. If you have a problem with your order that is related to shipping, please contact the fulfillment partner included in your shipping confirmation email or call us toll free at 1-800-299-4655.

If you have not received your shipment within the expected delivery time, or if the shipment has been delivered but is not in your possession, please have your order number ready and call us toll free at 1-800-299-4655.

If your shipment arrives damaged, please do not open the box or remove any of the packaging materials. A Sales and Customer Service Representative with Callaway Golf or our fulfillment partners will have to process a damage claim with the shipping provider, have the damaged merchandise picked up from your location and give you further instructions to receive a replacement.

When Will My Order Ship

Orders are shipped every business day (Monday-Friday excluding holidays). All in stock Standard orders will be shipped within 4-5 business days following credit card authorization and verification. Exceptions to this include orders that are placed on Friday after 12:00 PM CT, over a weekend or on a holiday, as well as any order requiring special handling such as custom options (length/lie angle adjustments or custom shafts/grips, etc.).

Any order shipping to a freight forwarding service may be held for up to 72 hours as a fraud prevention measure. We appreciate your patience

Depending on the shipping service provider for your order, a package may be left without a signature at the discretion of the shipping service provider. Callaway Golf can do nothing to prevent this from occurring.

Orders will typically arrive within 4-7 business days (Monday-Friday excluding holidays) following receipt of shipping confirmation email – the scheduled delivery date will be outlined within your shipment confirmation email.

Expedited Shipping

All in-stock, non-customized, standard orders shipping via UPS Expedited ordered prior to 12:00 pm UTC 4 will ship the same day. Customized orders, and orders with items that are currently backordered that are being shipped via UPS Expedited will ship upon completion or receipt of backordered items.

  • UPS Standard Canada – 5-7 day delivery
  • UPS Expedited Canada – 1-3 day delivery

Payment Options

At this time we accept payment by Visa, MasterCard, American Express, and Discover Card.

If we are unable to process payment on your credit card, please ensure the credit card number and expiration date were entered correctly and that the billing name and address exactly match your credit card statement. If any of these are incorrect, it may delay your shipment. You will be notified via email or phone if a problem exists with the payment information you provided during checkout.

Orders Containing Customized Items

All customized items will be charged in full at the time your order is placed.

Sales Tax

Sales Tax is calculated based on the taxing jurisdiction of the shipping address provided by the customer at checkout. Tax is calculated at the unit level as some states offer tax exemptions and exceptions for certain items. Additionally, some items may be taxed at a different rate than other taxable items in your order. All applied taxes will be refunded if an item is returned, excluding tax applied to shipping and handling charges.

We are required to collect tax on shipping and handling charges in most states. Tax reflected during the checkout process is an estimate. Actual tax will be applied when your order is shipped and will be included in order confirmation emails. If you have questions about the taxes on your order, please call us toll free at 1-800-299-4655.